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Hennepin County (E4E Place Playbook)

Counties often control implementation gravity: health services, housing supports, procurement, courts interfaces, and a lot of money flow.

This file keeps one Hennepin County ask grounded in the real calendar and the real owners.

Quick links

• Board meetings and agendas: https://www.hennepin.us/your-government/leadership/board-videos
• County budget: https://www.hennepin.us/hcbudget
• Housing and Redevelopment Authority: https://www.hennepin.us/en/your-government/leadership/hra
• County leadership hub: https://www.hennepin.us/your-government/leadership

Decision map

Bodies

• County Board
• Board committees
• Housing and Redevelopment Authority where housing levers are involved

Staff offices that matter

• human services leadership
• public health leadership
• housing and economic development leadership
• procurement and contract management
• Office of Budget and Finance

This quarter’s squeeze target

• Housing stability and service throughput
• Healthcare admin drag and enrollment processing
• Childcare-related supports
• Crisis response and stability

Current bottleneck hypothesis

The squeeze often shows up as throughput: intake, case-management load, contract capacity, and slow handoffs between agencies and providers.

Current one ask

Publish a monthly throughput dashboard for one housing-stability program, from intake to placement or service, and reduce median time from intake to service by a measurable amount within 6 months.

• Owner: relevant department leadership plus Board committee oversight
• Next decision date: use the Board meetings page and budget page above
• Metric: median time to service plus one capacity constraint metric

Scoreboard (3-5 metrics)

• median time from intake to service
• caseload per case manager or proxy
• contract capacity utilization
• shelter stay and exit timing where relevant
• housing placement or stabilization count

Active belief tests

• More throughput and clearer handoffs reduce crisis outcomes.
• Publishing wait times changes internal priorities and resourcing.
• Contract terms and performance metrics improve delivery when the bottleneck sits with vendors or providers.

Monthly operating rhythm

1. Identify the next Board, committee, or budget decision point.
2. Update the one-pager and scoreboard.
3. Show up once or send the ask.
4. Follow up once and get an owner and date.
5. Log what changed.

Receipts backlog

If a claim needs evidence, add the source you still need instead of guessing:

• current program workflow map
• service wait-time data
• contract language and reporting requirements
• budget line item or committee packet where the fix would live

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